Home / Patch notes Patch notes What is new in WeReply, patch by patch. Newest first, only what you notice when you work in WeReply.
WeReply Team · Published and reviewed 22 Oct 2026 · 2 min read
Patch 2.0 Coming soon
The renewed inbox
WeReply 2.0 is on its way: more channels in one inbox, smarter AI replies, your full conversation history at hand and more control over your account. Here is what is in it.
#patch-2-0
Highlights
All New Improved
Outlook and Microsoft 365 Connect your Outlook mailbox and answer your email from WeReply.
Before → now: forwarding → connect directly
More information → Smarter AI replies AI drafts learn from how your team answered before, and the AI now also finds orders by the phone number of a WhatsApp customer.
Before → now: generic drafts → in your own style
More information → Your email history Bring in earlier conversations, so your team and the AI know what was discussed before.
Before → now: empty start → full history
More information → WeReply in the Shopify App Store Install WeReply straight from your Shopify admin.
Before → now: manual setup → one-click install
More information → Your own retention period Decide for yourself how long conversations are kept.
Before → now: fixed period → your choice
More information → Safer sign-in Extra protection for your account and a clear view of where you are signed in.
Before → now: password → extra security
More information → × New Outlook and Microsoft 365 Sign in with your Microsoft account; works with Microsoft 365 and Outlook.com. New email appears automatically as a conversation in your WeReply inbox. Your replies go out from your own mailbox and also show in Outlook under Sent. If you reply in Outlook itself, that is added to the conversation in WeReply too. × Improved Smarter AI replies Replies your team sends become examples for the AI. AI drafts therefore match your tone and the way you handle things. You decide: send a draft, edit it or discard it. When a customer writes on WhatsApp, the AI finds their Shopify order by phone number. × New Your email history Connect Outlook and the last 12 months are loaded automatically. Gmail and other mail programs: upload an export, for example from Google Takeout, and choose the period yourself. Each conversation becomes one closed ticket, with the customer and all messages. Spam, newsletters and automatic emails are skipped. Nothing is sent to your customers. × New WeReply in the Shopify App Store Install WeReply straight from the Shopify App Store. Your customer's orders are next to every conversation. WeReply also opens inside your Shopify admin, with an overview of your open conversations. Your subscription and invoices run through your Shopify account. × New Your own retention period Choose how long conversations are kept: 6, 12, 24 or 36 months. Older conversations, attachments and contacts without conversations are deleted automatically. So you keep nothing longer than needed, as the GDPR asks. × Improved Safer sign-in Stronger password rules. A notification when your account is signed in on a new device. Your profile shows where you are signed in. All patches
Patch 2.0 · Coming soon
The renewed inbox, with Outlook, your email history and more. View →
We will announce here when WeReply 2.0 is available.
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