WeReply Knowledge Base

E-commerce customer support,
explained clearly.

Practical, reviewed guidance for building faster and safer support with AI, Shopify data and human expertise.

Start here

Build knowledge before automation

Reliable AI support starts with clear policies, current commerce data, bounded actions and deliberate human handoffs. These guides turn those principles into usable workflows.

Foundation

How AI customer support works

Understand intent, data retrieval, guardrails, actions and quality measurement.

Read guide →Shopify operations

Automate Shopify order tracking questions

Build a safe WISMO workflow using current fulfillment and carrier data.

Read guide →Safety & quality

Design an AI-to-human handoff

Set triggers, transfer context and route customers without repetition.

Read guide →Implementation

Automate Shopify customer support with AI

A practical rollout guide for common intents, store context and brand voice.

Read guide →Shopify operations

Automate Shopify returns and exchanges

Handle repeatable policy and status questions while escalating exceptions.

Read guide →Channels

Moderate Instagram and Facebook comments

A playbook for spam, negative comments and buyer questions on ads.

Read guide →Tool selection

Understand Gorgias pricing and alternatives

Compare ticket-based pricing and the total cost of support platforms.

Read guide →Channels

WhatsApp support automation

See how unified workflows handle high-volume WhatsApp questions.

Read guide →

Need an answer for your specific workflow?

Show us your channels and Shopify setup. We’ll map what to automate and what to keep human.

Book a demo →

E-commerce customer support,explained clearly.