Terms & Conditions

Last updated: 17/02/2026

These Terms & Conditions ("Terms") govern your access to and use of the communication management platform and related services provided by WeReply ("WeReply", "we", "us", or "our") and form a legally binding agreement between WeReply and the customer ("Customer", "you", or "your").

By accessing or using the Services, you agree to be bound by these Terms, the Data Processing Agreement, and the Privacy Policy. If you do not agree to these documents, you may not use the Services.

If you enter into these Terms on behalf of an organization, you represent that you have the authority to bind that organization.

1. Definitions

"Agreement" means these Terms together with any documents incorporated by reference, including the Data Processing Agreement (DPA) and the Privacy Policy.

"Services" means the WeReply platform, software, integrations, AI-supported features, and related services.

"Customer Data" means all data, including personal data, submitted, stored, or transmitted by or on behalf of Customer through the Services.

"Subscription Plan" means the service package selected by the Customer, including features, usage limits, and fees.

2. Provision of Services

2.1 Access and License. Subject to compliance with this Agreement and payment of applicable fees, WeReply grants Customer a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Services solely for internal business purposes.

2.2 Modifications. WeReply may modify or update the Services from time to time. WeReply will use reasonable efforts to avoid materially reducing core functionality without notice.

2.3 Availability. WeReply aims to provide a high level of availability but does not guarantee uninterrupted or error-free operation.

3. Accounts

Customer is responsible for maintaining the confidentiality of login credentials and for all activities conducted under its account.

Customer must ensure that all users comply with this Agreement.

4. Subscription, Billing and Payment

4.1 Subscription Term. Subscriptions are billed on a monthly basis unless otherwise agreed.

4.2 Automatic Renewal. Subscriptions automatically renew at the end of each billing period unless cancelled in accordance with Section 5.

4.3 Fees. All fees are payable in advance and are non-refundable unless required by applicable law.

4.4 Payment Terms. Invoices must be paid within seven (7) days of the invoice date. Payment may be made via automatic debit or bank transfer.

4.5 Late Payment. In case of late payment, WeReply may suspend access to the Services and charge statutory commercial interest and collection costs where applicable.

4.6 Taxes. All fees are exclusive of taxes. Customer is responsible for any applicable taxes.

5. Cancellation and Renewal

Customer may cancel the subscription at any time.

Cancellation will take effect at the end of the then-current billing period. Customer will retain access to the Services until the end of that billing period.

No refunds or credits will be provided for partial billing periods or unused Services, unless required by applicable law.

WeReply may adjust subscription fees upon renewal, provided reasonable notice is given.

6. Customer Responsibilities

Customer agrees to use the Services in compliance with applicable laws and regulations.

Customer shall not use the Services to:

• Violate any law or regulation
• Infringe intellectual property rights
• Transmit unlawful, harmful, or fraudulent content
• Send spam or malicious code
• Interfere with the integrity or security of the Services

Customer is solely responsible for the accuracy, legality, and integrity of Customer Data.

7. Website Use

The website operated by WeReply is made available for informational purposes and lawful business use.

You agree not to use the website in a manner that could damage, disable, overburden, or impair the website or interfere with any other party's use of the website.

Access to certain parts of the website may require registration or login credentials. You are responsible for safeguarding any credentials provided.

WeReply reserves the right to restrict or terminate access to the website at its sole discretion if misuse is suspected.

8. Prohibited Conduct

In addition to any other restrictions set out in these Terms, you agree not to:

• Use automated systems, bots, crawlers, scrapers, or similar technologies to access, monitor, copy, or extract content from the website or Services without prior written consent.
• Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Services.
• Attempt to gain unauthorized access to any system, account, data, or infrastructure of WeReply.
• Interfere with or disrupt the integrity or performance of the website or Services.
• Use the website or Services for unlawful, fraudulent, or abusive purposes.
• Use the Services to transmit malware, spam, or harmful code.
• Infringe upon intellectual property rights or privacy rights of others.

WeReply reserves the right to investigate and take appropriate legal action against violations of this section.

9. Website Content and Disclaimer

All content on the website, including text, graphics, documentation, and other materials, is provided for general informational purposes only.

While WeReply makes reasonable efforts to ensure accuracy, the website content may contain errors, inaccuracies, or omissions. WeReply does not warrant that website content is complete, accurate, or up to date.

The website may contain links to third-party websites. WeReply does not control or endorse such websites and is not responsible for their content, policies, or practices.

Use of the website is at your own risk.

To the maximum extent permitted by law, WeReply disclaims liability for any damages arising from use of the website or reliance on website content.

10. Data Protection

Where WeReply processes personal data on behalf of Customer, such processing is governed by the Data Processing Agreement (DPA), which forms an integral part of this Agreement.

The Privacy Policy describes how WeReply processes personal data as a controller.

11. Intellectual Property

All intellectual property rights in the Services remain the exclusive property of WeReply or its licensors.

Customer retains ownership of Customer Data. Customer grants WeReply a limited right to process Customer Data solely for the purpose of providing the Services.

12. Confidentiality

Each party agrees to protect the other party's confidential information and to use such information solely for purposes of this Agreement.

13. Third-Party Services

The Services may integrate with third-party platforms or services. Use of such third-party services is subject to their respective terms and policies.

WeReply is not responsible for the availability, functionality, or content of third-party services.

14. Warranties and Disclaimer

The Services are provided "as is" and "as available".

To the maximum extent permitted by law, WeReply disclaims all warranties, whether express or implied, including implied warranties of merchantability and fitness for a particular purpose.

15. Limitation of Liability

To the maximum extent permitted by law:

WeReply's total aggregate liability arising out of or in connection with this Agreement shall not exceed the total amount paid by Customer in the three (3) months preceding the event giving rise to the claim.

WeReply shall not be liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, data, or goodwill.

Nothing in this Agreement limits liability for intent or gross negligence where such limitation is not permitted by law.

16. Suspension and Termination

WeReply may suspend or terminate access to the Services if Customer materially breaches this Agreement and fails to remedy the breach within a reasonable period after notice.

Upon termination, access to the Services will cease.

Customer may request export of Customer Data in accordance with applicable agreements prior to deletion.

17. Amendments

WeReply may update these Terms from time to time. Continued use of the Services after changes take effect constitutes acceptance of the revised Terms.

18. Governing Law

This Agreement is governed by the laws of the Netherlands.

Any disputes shall be submitted to the competent courts of the Netherlands.