WeReply turns WhatsApp into a 24/7 sales-and-support channel: AI answers order, shipping and returns questions instantly using live Shopify data, and hands off to your team the moment a human is needed.
Customers message on WhatsApp expecting an instant answer, day and night. Manually keeping up means slow replies, missed sales and burned-out staff. WeReply makes WhatsApp part of its omnichannel e-commerce support, automating repetitive questions with AI connected to your store so your team can focus on what matters.
‘Where's my order?’ is answered automatically with live tracking from Shopify.
AI replies around the clock in your brand voice, even outside business hours.
Common returns, shipping and product questions are resolved without a human.
Anything complex or sensitive is escalated to your team instantly.
WhatsApp sits alongside Instagram, Facebook, email and live chat — all connected to Shopify.
Connect WhatsApp Business and go live within 15–30 minutes.
Link your WhatsApp Business account and Shopify.
Set brand voice, policies and escalation thresholds.
AI handles repetitive questions; your team handles the rest.
Yes — WeReply connects to WhatsApp and unifies it with your other channels in one inbox.
Yes, using live Shopify order and tracking data.
They're automatically escalated to a human on your team based on thresholds you set.
Most stores are live within 15–30 minutes of onboarding.
See WeReply automate your WhatsApp support in 15 minutes.
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