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Comparison

WeReply vs Gorgias
Which fits your store?

WeReply logoWeReply vs Gorgias

An honest, side-by-side look at how WeReply and Gorgias handle e-commerce customer support — so you can pick the right tool for your team.

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Feature comparison

WeReply vs Gorgias, side by side

FeatureWeReplyGorgias
Built for e-commerce✓ Built only for e-commerceBy operators who ran support desks✓ Purpose-built for e-commerce
Shopify integration✓ NativeOrder, tracking & customer data in the inbox✓ Deep Shopify integrationStrong order/macros support
Channels✓ WhatsApp, Instagram, Facebook, Email & Live ChatUnified in one inbox✓ Email, chat, social & more
AI automation✓ Automates up to 90% of ticketsIn your brand voice, human hand-off when unsure✓ AI Agent & automationAvailable on higher tiers
Pricing modelTransparent: $29 / $149 / $298 per monthPublished on our pricing page, cancel anytimeBillable-ticket basedScales with resolved tickets — check gorgias.com for current pricing
Time to go live✓ Live in 15–30 minutesGuided onboarding~ Varies with setup depth
Contract✓ Cancel anytimeNo lock-in, no hidden fees~ Plan-dependent — see their site

Comparison based on publicly available information as of July 2026. Competitor feature sets and pricing change frequently — always check the provider's official website for the latest details. Pricing shown for WeReply is our own published pricing. All trademarks belong to their respective owners; this page is an independent comparison.

The honest take

Where each tool shines

Why teams pick WeReply

  • One flat, predictable price instead of paying per resolved ticket as volume grows.
  • All channels — WhatsApp, Instagram, Facebook, Email and Live Chat — unified from day one.
  • AI that automates up to 90% of tickets in your brand voice, with human hand-off built in.
  • Native Shopify context (orders, tracking, customer data) with fewer clicks and no tab-switching.
  • Built and run by e-commerce operators, so workflows match how stores actually work.

Where Gorgias is strong

  • A mature, widely-adopted platform with a large app ecosystem and integrations.
  • Deep macro and rules engine that power users appreciate.
  • Established revenue-tracking and reporting features refined over years.
  • Large community and plenty of agencies familiar with the tool.
Best fit

Who is each one built for?

Choose WeReply if…

You want predictable pricing, all channels included, and AI that goes live in minutes — without ticket-based costs climbing as you scale.

Gorgias may fit if…

You're already deep in the Gorgias ecosystem, rely on its specific macro library, and are comfortable with usage-based pricing.

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