Returns, exchanges and ‘where's my order’ questions eat your team's day. WeReply's AI handles them instantly with live Shopify data — guiding customers through returns and answering status questions 24/7, with human hand-off when needed.
“How do I return this?”, “Can I exchange for another size?”, “Has my refund been processed?” — these questions arrive constantly and rarely need human judgment. WeReply turns them into one e-commerce support automation workflow using real order data, freeing your team while giving customers instant, accurate answers.
AI walks customers through your return and exchange process step by step.
Answers ‘where is my refund’ and ‘where is my order’ using real Shopify data.
Guides customers to the right size or product instead of a flat refund, protecting revenue.
Replies follow your exact return policy and tone, every time.
Edge cases and sensitive requests are escalated to your team automatically.
Handle returns from WhatsApp, Instagram, email and chat — connected to Shopify.
Link your store so the AI can read orders, returns and refunds.
The AI follows your exact rules, windows and tone.
Returns and status questions are handled instantly, 24/7.
Yes — it guides customers through returns and exchanges and answers refund/order-status questions using live Shopify data.
Yes. You configure your policy, windows and tone, and the AI stays within them.
Yes — the AI can guide customers to an exchange to help protect revenue, per your rules.
Anything sensitive or unusual is escalated to a human on your team.
See WeReply automate your returns support in 15 minutes.
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