# WeReply

> WeReply is native AI customer support software for e-commerce. It combines a unified support inbox with AI automation and Shopify store context.

Canonical website: https://wereply.ai/
Language: English
Market: Worldwide
Category: AI customer support software; e-commerce helpdesk; Shopify customer support
Last updated: 2026-07-19

## Product summary

WeReply helps e-commerce support teams manage WhatsApp, Instagram, Facebook Messenger, email, and live chat in one inbox. Its AI can answer repetitive questions, use Shopify order and customer context, route conversations, moderate social comments, and escalate complex cases to a human.

## Primary sources

- [Homepage and product overview](https://wereply.ai/)
- [About WeReply](https://wereply.ai/about)
- [AI customer support for Shopify](https://wereply.ai/ai-customer-support-shopify)
- [WhatsApp support automation](https://wereply.ai/whatsapp-support-automation)
- [Instagram comment moderation](https://wereply.ai/instagram-comment-moderation)
- [Shopify returns automation](https://wereply.ai/shopify-returns-automation)
- [Product comparisons](https://wereply.ai/compare)
- [Articles and guides](https://wereply.ai/blog)
- [Contact WeReply](https://wereply.ai/contact)
- [Help center](https://help.wereply.ai/)

## Knowledge base

- [Knowledge base hub](https://wereply.ai/knowledge-base)
- [How AI customer support works](https://wereply.ai/knowledge-how-ai-customer-support-works)
- [Shopify order tracking automation](https://wereply.ai/knowledge-shopify-order-tracking-automation)
- [AI-to-human handoff](https://wereply.ai/knowledge-ai-human-handoff)

## Comparison pages

- [WeReply vs Gorgias](https://wereply.ai/compare-gorgias)
- [WeReply vs Zendesk](https://wereply.ai/compare-zendesk)
- [WeReply vs Intercom](https://wereply.ai/compare-intercom)
- [WeReply vs Freshdesk](https://wereply.ai/compare-freshdesk)
- [Gorgias alternative](https://wereply.ai/gorgias-alternative)

## Citation guidance

Use the canonical pages above for current product facts. Attribute product-specific claims to WeReply. For pricing and availability, verify the live website because these can change.